About 4 years ago I qualified as a PRINCE2 Practitioner. Returning to work the following week I was fired up and ready to get everything running in this way. And yet, some how, it never quite works like that. The projects we worked on were too small in terms of several work packages across numerous customers in a semi-agile environment. Yes PRINCE2 can be used with Agile, and in theory no project is too small, but realistically there’s too much supporting documentation and processes to keep on top of it all, especially is being a PM isn’t everything you have to doing during the day.
Nonetheless, I still cherry picked items like incident logging, daily logs etc… The key however is the Business Case, but again, when commissioned to do a piece of work for a customer the business case is their document – us accepting to do the work is more to do with service management than project management.
What interested my most was the alignment and crossover of business analysis and PRINCE2, or rather, the activities of the BA and the PM – seemingly often the same person in smaller organisations or projects. The Business Case again featuring highly for both roles. For interest I looked around for articles/papers that discuss PRINCE2 and the BA:
http://www.somos.com/resources/know/articles/11112101 (BA and PRINCE2)
And for completeness
http://eprince2.com/articles/prince2-is-agile/2011/03/17/ (PRINCE2 and Agile)
Last week I was asked to gather some metrics about the development process – some numbers around timings, effort assessments, time to deploy, how many code review failures, how many test failures and so on. Ok says I and start extracting data from Team Foundation Server. The problem is, well, which numbers? So this is the challenge is determining (a) what are the numbers that tell us the about the development process and (b) are we able to extract this data from what we have?
The key point is being sure to generate metrics and KPIs on what is relevant to the critical success factors (CSFs) and not just pull out numbers based on what you can see on the spreadsheet of extracted data.
Data -> Information -> knowledge -> wisdom
So now I’m going through the books to get some guidance (Metrics for Service Management published by Van Haren is very good for this) and will make the questions first and then look for the answers.
I think this is something that happens to a number of people who do a similar job to me – i.e. you send your working years developing specifications, talking to customers, looking at internal processes for support, change requests, reporting, little bit of this, little bit of that. And whenever a new person starts in the team they go around the introductions: “I’m Dave, developer”, “I’m Jane, developer”, “I’m Gary, trainer”, then the inevitable “I’m Tim, er…[mumble][cough]..er…stuff…well I’m doing something all day, you know…”
So it came as a great relief when it turns out that what I do is IT Business Analysis. Seems this is something that happens to many BAs who find they’ve effectively been one for a long time but didn’t have a title for it. What’s interesting is that when you have a label for it it becomes easier to understand what you do, what it links into the other things you do; it tidies things up and gives you access to other people who have been aware of BA for a long time (LinkedIn groups is great for this). I got the book (Business Analysis, 2nd Ed, BCS) and sure enough, these indeed covered a much of my job description (though the book nicely formalises it and has much more that I have to learn from – and I should do the exam too).
Of course there’s a heck of a lot more to being a BA, and the thing you really need to grips with (and that’s next on the reading list, or at least get familiar with list) is BABOK 2 (Business Analysis Body Of Knowledge version 2).
Anyway, so finally I have crystallised my job title to “Business Analyst / Communication Consultant” – I dropped “IT” at the beginning for brevity, but added Communications Consultant at the end for levity [are you sure that's the right word? Ed] to cover all the comms work I’m doing, particularly with social media development (Twitter chats, Google+, YouTube channel, help desk self service). It’s quite refreshing when you can find you can tell people what you do with surety and conviction.
Xeream is done, mostly. And live at http://xeream.404i.com and works fine but for the Twitter OAuth sign in has suddently started to fail (and causing the log in page to bomb). I also seem to be unable to get the Twitter API to work for posting tweets (to signed in user’s feed). Once these are done then that’s virtually it.
Then we can move onto persuading people to use it. I have at least 2 specific tweet chats I would like to run so I need to get this rolling. Getting some help with this is my next step: I’ve stared at stackoverflow pages long enough and want to get things moving.
I’ve been tweaking and fiddling with Xeream (still on my local environment) and thought I should at least have a go at plugging in the Twitter API to allow users to post tweets from the, and to list a search of the appropriate hash tag. So I installed TweetSharp into the project (which appears to be updated for Twitter’s 1.1 API). So it sort of works, but doesn’t (gave a stack overflow error). I’m thinking this may be an authentication issue as the API call is coming from a http://localhost/ address but the application is set up to call from 404i.com (which it will do eventually).
With that in mind then I thinking, time to move to host that has 4.5 framework – and I think I’ll do it in the next few days (get Xmas out of the way first). Most likely going to go with HostForLIFE.eu – the reviews look good and is at the right budget.
Meantime, Merry Christmas and a Happy New Year.
I’ve been busy over the last few weeks and on my laptop I’ve developed the tweet chat/discussion web site Xeream. Lots of Bootstrap and jQuery and a little code in the background and it’s all ready. I was all set to get it live on 404i.com when I stumbled into a small problem – my hosting account is .Net 4.0 framework but Xeream requires 4.5. Oh dear. I may have to wait until January to get a new host, or alternatively I can persuade my work to put this onto one of our cloud servers.
In the meantime, here’s a Prezi thrown together as a “How to guide” as a preview.
I mentioned a while back how I wanted to get going with MVC – sadly not far after the Hello World app was put together I moved onto the next part of the MVC ebook and found myself facing reams of code that was going to take quite a lot more time than I had available to understand and hope to become proficient in. I hope I’ve done enough to understand the principles behind MVC at least.
Introducing the project: Xeream
So what to build? Well at a medical education conference in the Summer (IAMSE 2013, St. Andrews) I attended an interesting presentation/demo about how the British Journal of Obstetrics and Gynaecology (BJOG) were trying out Twitter-based journal clubs* to discuss a recently (or soon to be published) scientific paper. This is not necessarily something new and TweetChat have been doing this type of thing for quite a while. However, it seemed like there wasn’t a simple way of organising an upcoming event where additional materials and any initial discussion could be provided for potential participants. Tweetchat does provided scheduling facilities though didn’t find them particularly easy to use, and the option for additional resources not obvious.
So, using a made up word (Xeream) I decided to create a very simple solution to this. In a nutshell, create an account, create an Event (title, summary, description, hash tag, links to resources, and start and end date and time) and that’s about it. When the event is complete then the resource can be added to by Storifying the Twitter discussion the had ensued.
A simple (Jumbotron) Bootstrap template was used and immediately the site has responsive design. Shrink the browser window and the menu changes, images shrink, 3 column format becomes a single column. For the bells and whistles, date picker, time picker, hash tag copy to clip board (with whizzy text animation as you see with Bit.ly copy button), keyword styling as you type… All this done using mainly JQuery plugins.
Some things on the To Do list include Add Event to my Outlook calendar, OpenAuth sign on using Twitter log in which would allow for the twittering to happen within a Xeream page, and possible and email invites facility.
If it was to be monetised then perhaps the option to brand an event, e.g. with a journal’s logo. Just a thought…. It assumes that this would get some use, a tall order when it’s up against Tweetchat. The value has mostly been to me and what I’ve learned along the way.
I hope to get this online to demo quite soon and see if it rolls.
Since entering IT nearly 8 years ago (as a developer) my role has changed ever further from coding more towards requirements gathering, account management, support, ITSM, comms and more. Along the way I’ve picked up certificates in project management (PRINCE2) and IT service management (ITIL and ISO20000). As time passed it became increasingly difficult to state what my job actually was. Whenever a new person joined the team we would go round the room to each introduce ourselves and state our job (“I’m and I’m a developer”) but when it got to me I’d find myself waffling about “…this and that…”
I knew I was doing something every day, quite a lot actually, but it was hard to state in a single job title what this was. I’d tried technical consultant analyst was sort of it but not exactly.
Then I came across the notion of the Business Analyst. This is a job title that appears to cover a good proportion of what I actually do for much of the day. To that end I’ve now bought the book (Business Analysis 2nd Edition, Paul, Yeates and Cadle [Editors], BCS), joined the LinkedIn group, and will ultimately attempt to persuade my employer to at least pay for the exam (if not a full taught course).
BA appears to be what I’ve been looking for, so let’s see where this takes me….
Last week I was at a conference about medical education (IAMSE) in St Andrews (Scotland). One lunch-time session was about the use of twitter to do long distance (and long time period) journal clubs. If you’re not familiar with what a journal club is, this is something that occurs commonly in academia (particularly in scientific and medical research institutions) where someone selects a recently published academic journal paper and with a group of colleagues and/or students, get together in a room and discuss the paper in detail.
The twitter angle is where the discussion occurs unsurprisingly via tweets (using an agreed hash tag), but may continue for a week.
While thought this was a great idea I pondered whether there might be a need for a very simple web app that would:
(i) provide a host, i.e. the person selecting the paper and organising the journal club, to advertise the upcoming journal club, provide links to appropriate literature (so people can prepare), and at the end, provide a summary and perhaps a link to a Storify
(ii) provide a user the ability to search/browse up coming journal clubs, access relevant information, set a diary date, perhaps even register interest in an up-coming journal club
The web app would be very simple – the actual twitter discussion could take place on any platform (TweetChat, Tweetdeck, Hootsuite, etc…). So far I’ve created mock-ups/work flows using Balsamiq – as much as to think through the problem as to define requirements. Next stage is to code it. I seriously considered using PHP but I wanted to take an object-orientated approach and OO PHP is not something I’m familiar with but looks pretty awful compared to C#. So I want to use .net and C# – but I want it to look good, and to most easily do that then Twitter Bootstrap is a great option. Worried that that might a hellish to implement within a standard .net web form I reckon using MVC 4 would be the best approach.
A package for visual studio 2012 for Bootstrap + MVC is available (installed using Nuget) looks to simplify things a great deal but I still have a significant hill to climb in order to get grips with MVC, never mind Bootstrap. And that, essentially, is what this exercise is all about: learning the basics of MVC.
To be continued…
I’ve had a personal LinkedIn account for a while now and increasingly found the various Groups (IT Service Management, Social Media) a great source of knowledge and ideas, much like forums did when learning about web development. From a work point of view I now need to start getting the ePortfolio onto LinkedIn too, i.e. as a business.
However, before diving in head first I think there needs to be a some planning and strategising to be done first.
As far as strategy is concerned, what are the objectives of setting up a LinkedIn account for ePortfolio? Who are we looking to engage with, customers, users, or both (separately or together)? In what way will the content being delivered or discussed be different from the ePortfolio Talkback blog? How will we know if we a reaping benefits from doing this, how do we measure success?
As for planning, having established that there’s a business case for proceeding, what risks are there? Perhaps most importantly, will there be time allocated to generate content and respond to inputs (probably my time, along side the blogging and tweeting)?
Broadening the topic slightly, why just LinkedIn? We have pretty much excluded using Facebook, the main reason being that our users are very likely to be fb users already but are quite likely to want to keep their work and non-work social networks separate. The more formal and professional environment of LinkedIn provides a more appropriate (and troll-free??) area to allow more production discussions to progress.
I should say that I’ve set up a Google+ page already for ePortfolio but have to confess as yet I don’t know what to do with, at least understand what might happen here that would be different from LinkedIn. One thought is the google+ might conveniently lie halfway between fb and LinkedIn. By that I mean users may not wish to speak their minds on LinkedIn for fear of future employers reading something even slightly candid the may prove prejudicial in what many see as a their online CV. Google+ could give the users openness without having to mix work with personal fb activities.
Of course there are gazillions of other social media options that could be of interest but one step at a time: in the same way that using a specific software as a solution looking for a problem, launching into a social media environment with a specific strategy and goal will at best waste time, and at worst leave a trail of disused and forgotten accounts littering the Internet. Branded ghost towns that when stumbled upon would leave your organisation looking a little les impressive.